RETURN POLICY

At SweetGrape, we want to ensure you are completely satisfied with your purchase.

If, for any reason, you are not satisfied, we accept returns and exchanges, provided the following conditions are met:

Return or exchange policy:

You have up to 30 days after the date you receive the product to request a return or exchange.

Product conditions:

Returned products must be in resalable condition, showing no signs of use or washing, with all original labels and packaging still intact.

If a product is returned in unsuitable condition, we reserve the right to refuse the return or charge a restocking fee.

Return or exchange process:

To request a return or exchange, please email sweetgrapeshops@gmail.com Please provide the order number, the items to be returned or exchanged, and the reason for the return or exchange.

We will contact you within 48 business hours to provide return instructions.

Shipping costs:

The customer is responsible for the shipping costs for returns or exchanges, unless the return is due to an error on our part.

Refunds:

Refunds will be processed within 7 business days of receiving and inspecting the returned products.

Refunds will be issued using the same payment method used for the original purchase.

Customized products:

Personalized products are not eligible for return or exchange unless there is a defect or problem with the product.

Products on sale:

Products purchased on sale can only be returned or exchanged for the price paid for the sale.

SweetGrape reserves the right to refuse any return or exchange that does not comply with the terms of our return policy.

If you have any questions or need help with your return, please do not hesitate to contact us by email at sweetgrapeshops@gmail.com.

Sales Policies