Timeframe for sending the tracking code

  1. Product Shipping Time 1. Introduction SweetGrape is committed to providing our customers with high-quality products efficiently and within reasonable timeframes. This Product Shipping Time Policy sets out the standards for preparing and shipping products after an order is placed. 2. Product Shipping Time 2.1. The product shipping time begins upon confirmation of payment for the order. The time required for product preparation and packaging varies depending on the product type, but generally, the shipping time will be 5 business days. 2.2. In exceptional cases, when there are pre-order or customized products, the shipping time may be longer. This will be clearly and promptly stated on the product page and during the purchase process. 3. Shipping Time Information 3.1. During the purchase process, the customer will be informed of the estimated shipping time for the product. This timeframe will be displayed before finalizing the purchase and will be included in the order confirmation email. 3.2. In situations where there are unforeseen delays in product shipment, SweetGrape undertakes to inform the customer about the situation and provide an updated estimate of the shipping timeframe. 4. Order Tracking 4.1. The customer can track the status of their order through the account created on our website. As soon as the product is shipped, the customer will receive a tracking code to track the delivery with the carrier. 5. Contact For any questions or additional information about the product shipping timeframe, please contact our Customer Service: Email: SweetGrapeshop@gmail.com This Product Shipping Timeframe Policy is subject to change without prior notice, and changes will be duly communicated to our customers through our website.