Deadline for sending the tracking code.

1. Introduction

SweetGrape is committed to providing an efficient and transparent service to our customers, which includes providing tracking information for their orders. This Tracking Information Delivery Policy sets out clear guidelines on when and how tracking information will be provided to customers.

2. Deadline for Sending the Tracking Code

2.1. For orders processed and shipped by SweetGrape , the tracking code will be sent to the customer within a maximum period of 12 business hours from shipping confirmation.

2.2. The deadline mentioned in item 2.1 may vary depending on the carrier used to deliver the order. In some cases, the carrier may provide the tracking code directly to the customer before the deadline stipulated by SweetGrape .

3. Ways to Receive the Tracking Code

3.1. The customer will receive the tracking code via the email address registered at the time of purchase. Please ensure that the email address provided is correct and up to date.

3.2. The tracking code will also be available in the customer's account on our website, in the "My Purchases" section. The customer can log in to their account to access the code at any time.

4. Delays and Exceptions

4.1. In exceptional situations, such as logistical problems, delays in delivery by the carrier or other unforeseen circumstances, the tracking code may be made available with a slight delay. In these cases, SweetGrape undertakes to inform the customer about the situation and provide the tracking code as soon as it is available.

5. Contact

For any questions or additional information about sending the tracking code, please contact our Customer Service:

Email: sweetgrapeshop.com

This Tracking Code Delivery Deadline Policy is subject to change without prior notice, and changes will be duly communicated to our customers through our website.