Product Shipping Time Policy

  1. Introduction

SweetGrape is committed to providing our customers with high-quality products efficiently and within reasonable timeframes. This Product Shipping Time Policy establishes the standards for the preparation and shipment of products after an order has been placed.

  1. Product Shipping Timeframe

2.1. The shipping period begins once payment for the order has been confirmed . The time required for product preparation and packaging varies depending on the type of product, but in general, the shipping period will be 5 business days .

2.2. In exceptional cases, such as pre-sale or personalized products , the shipping period may be longer. This will be clearly communicated in advance on the product page and during the purchase process.

  1. Information About Shipping Time

3.1. During the purchase process, the customer will be informed about the estimated shipping timeframe . This information will be displayed before completing the purchase and included in the order confirmation email .

3.2. In situations where there are unforeseen delays in product shipping, SweetGrape commits to informing the customer about the situation and providing an updated shipping estimate .

  1. Order Tracking

4.1. Customers can track the status of their orders through their account on our website . Once the product has been shipped, the customer will receive a tracking code to follow the delivery with the carrier.

  1. Contact

For any questions or additional information regarding the product shipping timeframe, please contact our Customer Service:

Email: SweetGrapeshop@gmail.com

This Product Shipping Time Policy is subject to change without prior notice, and any modifications will be duly communicated to our customers through our website.